Customer Service

Payment Options

The right payment option is the one that suits you best.

Part of EnerCare's commitment to excellent customer service includes offering you a range of choices to make paying your bill as easy and convenient as we can.

Pick the payment option that works best for you.

  1. A Pre-Authorized Payment Plan
  2. Over the phone with a major credit card
  3. Through your local bank (online, telephone or in-person)
  4. By mail

Option 1: Sign up for our Pre-authorized Payment Plan.

Simple, convenient and fee-free, the EnerCare pre-authorized payment plan automatically debits your bank or credit card so you don't have to worry about managing the bill. Getting started it as easy as completing a form. Click here for more information and to download the form. 

Option 2: Make a payment by telephone with one of our Customer Care Representatives.

Contact one of our helpful Customer Care Representatives to make a Credit Card Payment by telephone. We are now accepting payments using MasterCard and Visa. Note that payments can only be made during our regular office hours.

Option 3: Pay through your local bank (online, telephone or in-person).

We provide the option of paying through local banks and trust companies as a convenience to our customers. You control when you pay, but please remember - it takes 3 to 4 working days for us to receive the payment from the bank, so allow enough time for processing to ensure you meet the due date. During that time, we have no way of knowing that you have paid.

Note: When you sign up for a Payment by Phone or PC Banking service, please have your account number ready and search for the correct Payee details, based on the product or service that you receive.


Payee Information

Account Number

Sub-metering Customers

EnerCare Connections

8 or 10 digits

Water Heater, Furnace and Air Conditioning Customers

EnerCare Solutions

10 digits, starting with the number 12

Option 4: Paying your bill by mail.

Place your payment in the return envelope along with the remittance stub provided and drop it into a mail slot. Please be sure to allow a few days for your bill to arrive at our office before the due date on the bill. Please ensure it is a signed cheque as we do not accept cash or money orders through the mail and please add your account number in the memo section of the cheque.